Shipping Policy

Kivessa offers global shipping to almost all countries and regions worldwide. We strive to provide fast and reliable delivery options for our wholesale customers.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotions, processing may take longer.

2. Shipping Methods and Delivery Times

We offer several international logistics options to meet your needs:

• Air Freight: Typically 6–12 business days.
• Express Delivery (DHL/UPS/FedEx): About 3–7 business days.
• Sea Freight: 15–35 business days (U.S. sea shipping eligible for free freight on selected goods).
• Postal Services: 10–25 business days, depending on the destination.

3. Shipping Costs

Shipping costs are calculated based on the weight and volume of your order, the destination, and the shipping method chosen. You can view the estimated shipping cost in your shopping cart before checkout.

4. Customs and Duties

Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities. For U.S. customers using DDP (Delivered Duty Paid) shipping, duties are covered by Kivessa.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order status on our website or through the carrier's website.

6. Delivery Issues

If you experience any issues with your delivery, such as a missing or damaged package, please contact our customer support team within 7 days of the scheduled delivery date.